Privacy Policy

Mid Coast Solar Solutions Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect and why.

Information we collect

We collect information you provide directly — your name, phone number, email, address/suburb, property details and the contents of any enquiry or quote request. With your consent we may also collect copies of electricity bills to prepare accurate quotes. When you use our website we may collect standard technical data such as your IP address, browser type and pages visited via cookies and analytics.

How we use your information

• To respond to enquiries and prepare solar, battery or EV charger quotes
• To design, install, service and support your system
• To process rebate and grid-connection applications on your behalf
• To improve our website and services
• To send service updates and, where you’ve opted in, occasional offers

Disclosure

We do not sell your personal information. We may share it with trusted parties strictly to deliver our services — for example accredited installers and electricians, the Clean Energy Regulator (for STC processing), your electricity distributor (Essential Energy) for grid connection, and finance providers where you’ve requested finance. These parties are required to protect your information.

Data security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, but we work to safeguard your data and retain it only as long as needed for the purposes above or as required by law.

Cookies

Our site uses cookies to remember preferences and understand how the site is used. You can disable cookies in your browser settings, though some features may not work as intended.

Accessing or correcting your information

You can ask to access or correct the personal information we hold about you, or ask us to stop sending marketing communications, at any time. Contact us using the details below and we’ll action your request promptly.

Contact us

Mid Coast Solar Solutions Pty Ltd
12 Manning Street, Taree NSW 2430
Phone: 1300 388 351
Email: hello@midcoastsolarsolutions.com.au

If you’re not satisfied with how we’ve handled your information, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.